A special feature publication by RFi Group in the February 2018 edition of Canadian Banker.
Smart analytics and price optimization are the result of individual client-agent interactions aggregated over time. Every negotiation, even those lost, provides invaluable insight that makes analytics smarter and smarter each time. Johnathan Bant, Nomis VP of Canadian Operations, analyzes front-line negotiation behavior and discusses where key decisions are made, how client insight can be applied to different population segments, and how you can make a highly complex analytical framework simple for your front-line agents to consume. Read the article to learn more and how you are better positioned than you may think to deliver stellar client experiences.